Frequently Asked Questions

Most of our clients have 10 to 200 employees, with the sweet spot between 20 and 100. If your business has outgrown informal IT, we're likely a fit.

Indianapolis and the surrounding area, including Carmel, Fishers, Noblesville, Westfield, Zionsville and Greenwood. Most support is remote, with on-site help anywhere within about an hour of Indianapolis.

Book a 15-minute call. If we're a fit, we plan the handoff, then onboard your team using our LIFT Framework. You have support from day one.

Pricing is custom to your environment: the people, devices and locations we support. You'll get one predictable monthly price and a clear quote before you commit.

Our standard agreement is a 12-month term. We sit down with you 90 days before it ends to review the relationship and talk about renewal.

Day-to-day support is included, with no per-ticket fees. Projects like network installs, office moves and AI Enablement are quoted separately. Hardware and software subscriptions outside our services, such as Microsoft 365 and Google Workspace, are billed separately.

Our help desk is available 8 AM to 8 PM Eastern, Monday through Friday, by phone, email, Teams or Slack chat, and support portal. Security threats are monitored 24/7.

Our typical first response is under an hour during business hours. Urgent issues are prioritized.

Call (317) 300-4606 for urgent emergencies outside business hours.

Yes. Most issues are solved remotely within minutes, and our team comes to you anywhere in the Indianapolis metro when hands-on help is needed.

Yes. Every managed IT plan includes 24/7 threat monitoring, email protection, account protection, security training and cloud backup.

We help you answer cyber insurance questionnaires accurately, and our Compliance Guard add-on supports frameworks like SOC 2, ISO 27001 and HIPAA. Your legal or compliance advisor confirms your specific obligations.

Less than you'd think. We handle the transition, coordinate with your current provider and keep your team working throughout. See how switching works →

Yes. We can take over IT entirely or support your internal person with help desk coverage, security tools and a team to escalate to.

Yes. Our AI Enablement service starts with an AI Readiness Assessment, then covers AI policy, process mapping, Claude implementation and team training.