IT Help Desk and Support
Help when you need it. From people who know your business.
Call, email, message us in Teams or Slack, or open a ticket, 12 hours a day, Monday through Friday. A real person picks up, takes ownership and follows through until it's fixed.
Already a client? Get support →
Ways to get help
Reach us however works for you.
Phone
(317) 300-4606Urgent issues, or when you'd rather talk it through. Also our after-hours emergency line.
Chat
Microsoft Teams or SlackQuick questions during the workday, right where your team already works
Hours: 8 AM to 8 PM Eastern, Monday through Friday.
One team across time zones: Our Indianapolis team handles on-site work and your relationship. Teammates in other time zones extend our coverage, so requests get worked early and late in the day, not just from 9 to 5.
After hours: For urgent emergencies outside business hours, call (317) 300-4606. Security threats are monitored 24/7 by a security operations team, so protection never clocks out.
What happens when you reach out
No ticket black holes.
- STEP 1
We respond fast.
Typical first response: under an hour during business hours.
- STEP 2
One person owns it.
You'll know who's working on your request, and you won't have to explain the problem twice.
- STEP 3
We fix it, or escalate it the same day.
Simple issues are often solved on the first call. Harder ones go straight to a senior technician.
- STEP 4
We close the loop.
You'll hear from us when it's resolved, and we watch for patterns so the same problem doesn't come back.
What we support
If your team uses it to work, we support it.
Computers, laptops and phones (Windows and Mac)
Email, calendars and accounts in Microsoft 365 or Google Workspace
Passwords, sign-in and multi-factor setup
Printers, scanners and shared devices
Office Wi-Fi, internet and network issues
Business apps and cloud software your team relies on
New hire setup and departing employee offboarding
On-site when it matters.
Most issues are solved remotely within minutes. When something needs hands-on work, our local team comes to you anywhere in the Indianapolis metro, including Carmel, Fishers, Noblesville, Westfield, Zionsville and Greenwood.
What clients say
“We've been working with Simple IT for several years now! They have been there for us when it counted and it's always great to know you can count on someone when our digital services are even more important than ever.”
Typical first response: under an hourNearly 500 requests resolved last quarter12 hours of live support every weekday
FAQs
Common questions.
Is help desk support included, or billed per ticket?
It's included in every managed IT plan. There are no per-ticket fees and no meter running.
Who will I be talking to?
Our own team, never an outsourced call center. Your Indianapolis team owns your account and handles on-site work. Teammates across time zones, working in our systems, help us answer early and late in the day. Everyone sees your history, so you never explain a problem twice.
What if something breaks after 8 PM or on the weekend?
Call (317) 300-4606 for urgent emergencies, any time. Security threats are monitored 24/7, around the clock.
Do you support remote and hybrid employees?
Yes. We support your team wherever they work, from the office, home or on the road.
Can my employees contact you directly?
Yes. Anyone on your team can call, email, message us in Teams or Slack, or open a ticket. You don't need to be the go-between.
Tired of chasing your IT provider?
Book a 15-minute call and see what it's like to have a help desk that picks up.